All our clients are very important to us, for this reason, Mannheim Coffee has created the following Returns and Refund Policy to let you know how we handle the refunds for the goods ordered and bought on our website.
STANDARD RETURNS AND REFUND POLICY
Any goods that you wish to return must be in the original packaging, in a condition fit for resale. If the goods to be returned do not meet these conditions, we will be unable to offer a refund. You must place your refund request within 7 days of receipt of the item.
In case of the return of the goods, we will cover the return shipping costs.
You must exercise the return right responsibly and return the product in the original neat packaging, as well as return all complete parts of the product. You are responsible for the complete set of the returned goods. If the goods are not complete, we won't be able to issue a refund.
Once the goods have been received and inspected by our staff, a refund will be initiated within 3 business days. The time taken for actual credit into the customer account is dependent on your financial institution. In all cases, we have the right to suspend the refund until the goods are received back and inspected.
If you fail to meet the deadlines of our Return policy, we will be unable to offer a refund.
DEFECTIVE GOODS AND REFUND POLICY
In certain cases, such as damaged packs or wrong goods, you may be required to provide evidence of the issue, such as a photo or video, or to return the item to receive a refund.
You must contact our support team at [email protected] or within 7 days of receipt and provide detailed information, such as:
Proof of purchase -
Order number -
Product name -
Information about the defect, failure, or missing part of the item.
Defective evidence (e.g. a photo or video of the item, a photo of the defective area (if it is possible to take a photo), a photo of the packaging).
When submitting a complaint, you must indicate how you wish the claim to be resolved: To replace the defective goods To refund the money paid
The goods must be returned in the original packaging.
CANCELLATIONS AND REFUND POLICY
If you cancel your order before your product is shipped, we will refund the entire amount subject to deduction of charges if any.
Orders once shipped cannot be cancelled or refunded.
WRONG PRODUCT AND REFUND POLICY
In case you receive a different product than what you ordered online, you can raise a replacement request within 24 hours of receiving the order and write to our support team at [email protected], we will check our systems and should the order details not match the product you received, we will ship the correct product as per the order at our cost to you.
DEFECTIVE PACKAGING AND REFUND POLICY
If you receive a damaged outer box, you will be required to provide evidence of the issue, such as a photo or video in order to receive a refund.
You must contact our support team at [email protected] within 24 hours of the receipt of the product.
Please Note: We will refund your amount provided the third party logistics provider confirms the damage when delivery was done.
There are no reviews yet.