We have a 3-day return policy, which means you have 3 days after receiving your item to request a return, refund or exchange.
To be eligible for return, refund, or exchange your item must be in the same condition that you received it, in its original packaging.You’ll also need the receipt or proof of purchase. (E invoice will work)
Eligibility for return, refund, or exchange
- If the coffee is defective, stale, spoiled
- If the wrong grind size was delivered
- If the wrong product was delivered
As this is a food product and thus perishable, we do not offer any warranty on this. NO refunds, returns or exchange will be accepted in the case, where you have not liked the flavour or the taste of the coffee
Unfortunately, we cannot accept returns on sale items or gift cards.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have made a purchase by mistake, please write to us at [email protected] immediately. Cancellation of orders will only take place if the order is not processed yet.
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